Frequently Asked Questions ?

Use of Personal Data

We record your personal information in order for us to provide you with appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act 1998 and abide by the Caldicott Principles.

The Practise will ensure that the patient confidentiality is maintained at all times by all staff. Any information we release will be on a ‘need to know’ basis.

However, by contract the computer is linked to NHS network and the PCT or Government is able to extract information from the computer server using different programmes and may use private companies to do so. The information thus extracted is anonymous. We will vehemently oppose any extraction of identifiable data, but the practice has no way of knowing this or preventing this. Also there is a possibility of viruses destroying data or hackers accessing the data, which again is out of our control.

Department of Health and Law Courts

The department of Health requires notification of certain diseases (e.g.. Meningitis, measles but not AIDS) for public health reasons. Law courts can insist on disclosure and doctors cannot refuse to co-operate.

Confidentiality for the young

According to current laws and protocols we provide full confidentiality to under 16 year olds about their conditions and their treatment. Parents or Guardians cannot be given information without the child’s consent, if the child is regarded by the doctor as able to understand their condition and able to make an informed decision about treatment choice or no treatment.

Freedom of information.

Patients have a right to see the data held about them on computer and paper records. There may be a fee to obtain a copy of the records. Please ask in writing to the Practice manager if you wish to read or copy your records.

Social services and benefits agency

May require medical records on you from time to time. These will often be accompanied by your signed consent to disclose information. Failure to co-operate with these agencies can lead to patient loss of benefit or other support.

Solicitors

Often ask for medical reports. We will always require a patients consent for us to disclose information.

We will not normally release details about other people that are contained in your records (e.g. wife children, parent etc.) unless you and they have given consent.

Life Assurance Companies

Frequently ask for medical reports on current prospective clients, your signed consent form will always accompany these. GPs must disclose all relevant medical conditions unless you ask us not to do so. In that case, we would have to inform the insurance companies that you have instructed us to not make a full disclosure to them. You have the right, should you request it, to see reports to the insurance companies or employers before they are sent in. In the case of hospital records, reports are written for Life Assurance companies, only with the patients specific consent.

Complaints, Comments and Suggestions

If you have any concerns about the service or care that you receive at our clinic we have a written complaints procedure which is available on request. In the first instance, please ask to see the practice manager. She will make every effort to see you immediately. However, if this is not be possible, an appointment will be made for you to speak to her within 24 hours or as soon as possible. There is a suggestion box in reception for you to put any comments or suggestions in writing. You may write to her at the surgery address.

If, after your consultation with Doctor or Nurse, you are unsure about anything or would like more information, please go to a receptionist and inform them. They will do their best to put your mind at rest and find out any information you require.